This Refund & Cancellation Policy sets out the terms that apply to cancelling or changing cleaning service bookings and to refunding payments where applicable. We aim to offer a clear and fair policy for our customers, taking into account the nature of the booked services and their appointment times.
Cancelling or Rescheduling a Booking
You can ask to cancel or reschedule a cleaning appointment by contacting Grand Max Cleaning in good time before the appointment. Accepting a change is subject to the availability of our cleaners and of the requested time slot.
Refunds for Payments
If a service has been paid for in advance and the cancellation of the booking is then approved, the refund request is reviewed according to the status of the booking, the service, and any terms agreed when the order was confirmed.
If the service has been carried out in full, the amount paid is not refundable simply because the customer changed their mind after the service was completed.
Feedback About a Service
If you have a concern about the service you received, please contact us as soon as possible with your booking details and a description of the issue. The Grand Max team will review the case and get in touch with you to reach a suitable resolution, depending on the nature of the problem.
Contact Us
To cancel or reschedule a booking, or to ask about this Refund & Cancellation Policy, contact the Grand Max Cleaning team through any of the channels below.
